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Legal Terms and Conditions

Website identification and ownership

This website, accessible through the domain www.melclinic.com (hereinafter “Website”), is owned and managed by:

  • Mel Clinic;

  • Rua de Santo António, n.º 96, Loja 5, 4760-161 Vila Nova de Famalicão, Portugal;

  • Email: geral@melclinic.com;

  • Data Controller: Alexandre Abreu.

Mel Clinic is a clinic specializing in aesthetic medicine, providing clinical and wellness services in accordance with the regulations of the Health Regulatory Entity (ERS) and other applicable legislation in Portugal.

Acceptance of terms and conditions

Accessing and using the melclinic.com website implies full and unreserved acceptance of these Terms and Conditions. If the user does not agree with any of the terms described herein, they should refrain from using the Website. Mel Clinic reserves the right to change or update these Terms and Conditions, as well as the content, structure, and functionality of the Website, at any time and without prior notice.
Updated versions will be published in this same space.

Website subject

The website melclinic.com aims to disseminate information about Mel Clinic's services, campaigns, professionals, and facilities, as well as provide contact information and appointment booking forms. The information provided is for informational purposes only and does not replace an in-person medical evaluation, nor does it constitute a diagnosis, prescription, or personalized medical advice.

Website usage

The user agrees to:

  • Use the Website only for lawful purposes and in accordance with applicable law;

  • Do not perform any actions that may affect the proper functioning of the Website (e.g., introducing viruses, malicious scripts, or spam);

  • Provide true, complete, and up-to-date information on the available forms;

  • Respect the intellectual property and image rights of Mel Clinic.

Mel Clinic reserves the right to restrict or block access to the Website to any user who violates these conditions.

Appointment scheduling and services

Mel Clinic provides online forms for requesting appointments or contacting the team. Submitting these forms does not constitute automatic confirmation of an appointment — the request will be reviewed by the Mel Clinic team, who will confirm availability via direct contact (email, phone, or message).

Appointments, rescheduling, and cancellations are subject to the clinic's internal policies, in accordance with good medical practices and ERS guidelines.

Clinical information and responsibility

The content of this website, including text, images, videos, and treatment descriptions, is for informational and educational purposes only. While Mel Clinic strives to ensure that all information is accurate and up-to-date, it is not responsible for any inaccuracies, omissions, or outdated information.

The information on this website does not replace consultation with a duly qualified healthcare professional, nor does it substitute for individualized clinical advice.

Intellectual property

All content on this Website — including logos, images, photographs, videos, text, graphics and design — is the exclusive property of Mel Clinic or used with the permission of the respective owners, and is protected by copyright and industrial property laws.

The reproduction, distribution, modification, transmission, or use of this content for commercial or public purposes is expressly prohibited without the prior written authorization of Mel Clinic.

Personal data protection

The collection and processing of personal data in connection with the use of the Website are governed by Mel Clinic's Privacy Policy, available at:

Mel Clinic guarantees full compliance with the General Data Protection Regulation (EU 2016/679), ensuring the confidentiality and security of its users' and patients' information.

Links to third-party websites

The Mel Clinic website may contain links to third-party websites that may be useful to the user. However, Mel Clinic is not responsible for the content, privacy policies, or practices of these external sites.
It is recommended that you carefully read the respective terms and policies before providing any personal data.

Limitation of liability

Mel Clinic cannot be held responsible for:

  • Interruptions, failures or technical errors in the operation of the Website;

  • Damages resulting from misuse or misinterpretation of published content;

  • Actions by third parties that may compromise the security of the Website or its users.

The user acknowledges that access to and use of the Website is at their own risk.

Applicable law and competent court

These Terms and Conditions are governed by Portuguese law. In the event of a dispute, the Judicial Court of the District of Braga shall have jurisdiction, with express waiver of any other jurisdiction.

Nothing in this document prejudices the consumer's right to resort to out-of-court dispute resolution mechanisms, under the terms of current Portuguese legislation (e.g., Ave, Tâmega and Sousa Consumer Conflict Arbitration Center).

Contacts

For clarification of any question related to these Terms and Conditions or the use of the Website, the user may contact:

  • geral@melclinic.com

  • Rua de Santo António, n.º 96, Loja 5, 4760-161 Vila Nova de Famalicão, Portugal

Last updated: November 2025

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