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Privacy Policy

All personal information collected through contact forms, appointment bookings, comment boxes, contests, purchases or subscriptions will be used exclusively to help us make your experience with Mel Clinic as productive, safe and enjoyable as possible.

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Mel Clinic is committed to ensuring the confidentiality and protection of users' and patients' personal data, in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and applicable national legislation.

 

Use of the website melclinic.com implies acceptance of this Privacy Policy. The Mel Clinic team reserves the right to change this document without prior notice, with any changes being duly published on this website.

Who we are

Mel Clinic is an aesthetic medicine clinic located in:

Mel Clinic is dedicated to providing personalized medical aesthetic treatments, focusing on the safety, innovation, and well-being of its patients.

The entity responsible for processing personal data is:

  • Alexandre Abreu, Data Protection Officer at Mel Clinic.

Data collected

Mel Clinic only collects the data strictly necessary for the provision of its services and communication with its clients and users, namely:

Contact and appointment booking forms

When you fill out a contact form, consultation request, or information form on our website, data such as the following is collected:

  • Name

  • Email address

  • Telephone

  • Reason for contact

  • Other clinical data or information provided by the user.

Website registration form

When a user creates an account or registers, data such as the following may be collected:

  • Name

  • E-mail

  • Location

  • Access data (login with social networks, if applicable)

Hobbies and campaigns

In the case of contests or promotional campaigns, the following may be collected:

  • Name

  • E-mail

  • Social media username

  • Location

Cookies

The website melclinic.com uses cookies, small text files that help recognize your device (computer, tablet, mobile phone, etc.) and improve your browsing experience.
Cookies only store preference information; they do not collect personal data.

Google Analytics

Mel Clinic uses Google Analytics to collect anonymized statistical data, such as:

  • Pages visited

  • Visit duration

  • Device type

  • Approximate location (geolocation by IP address)

The data is treated anonymously and used only for statistical analysis and website improvement. Google Analytics retains the data for 38 months.

Purpose of data processing

The data collected by Mel Clinic is used for:

  • Scheduling and managing appointments and treatments.

  • Communicating with patients about services, campaigns, and new developments.

  • Internal administrative and clinical management

  • Compliance with legal and tax obligations.

  • Improving services and user experience on the website.

  • Sending information or marketing campaigns, with the consent of the data subject.

Disclosure of data to third parties

Personal data may only be shared with entities that provide services to Mel Clinic, namely:

  • Medical and administrative management software, used to manage appointments, billing, and medical records.

  • Technology and web hosting service providers

  • Public entities when required by law (e.g., Tax Authority, healthcare entities)

In all cases, third parties are bound by confidentiality and data processing agreements, ensuring compliance with the GDPR.

Data retention period

Personal data is kept only for the period necessary for the purposes for which it was collected, namely:

  • Clinical data: kept for up to 10 years after the last consultation, as required by law.

  • Marketing data: up to 2 years after the last contact with the data subject.

  • Cookie and statistics data (Google Analytics): 38 months

After the aforementioned period, the data will be securely deleted or anonymized.

Data subject rights

At any time, the data subject may exercise their rights to:

  • Access, rectification and updating of your data

  • Opposition to or limitation of treatment

  • Data portability

  • Erasure (“right to be forgotten”)

To exercise these rights, the data subject must send a request to:

Links to third-party websites

The website melclinic.com may contain links to third-party websites that may be of interest to the user. Mel Clinic is not responsible for the privacy practices or content of these sites. We recommend that you consult the privacy policies of these websites before providing any personal data.

Data security

Mel Clinic implements appropriate technical and organizational measures to ensure the protection of personal data against loss, destruction, alteration, unauthorized access or improper disclosure.

Changes to the privacy policy

Mel Clinic reserves the right to update this Privacy Policy at any time. Changes will be published on the website melclinic.com, with the updated revision date.

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