Disputes & Consumer Affairs

Mel Clinic, located at Rua de Santo António, nº 96, Loja 5, 4760-161 Vila Nova de Famalicão, operates in the aesthetic medicine sector and fully complies with the legal provisions regarding alternative dispute resolution for consumer disputes, as stipulated in Law No. 144/2015, of September 8. This legislation establishes the mechanisms that allow consumers to resort to extrajudicial dispute resolution entities, in a voluntary, simple and economical way, when disagreements arise related to the provision of services.

 

In case of a dispute, the consumer may resort to the following channels:

• Contact Mel Clinic directly via the email address geral@melclinic.com to attempt an amicable resolution to the situation;

• Lisbon Consumer Conflict Arbitration Center;

• Consumer Conflict Arbitration Center of the Ave Valley;

• Consumer Information, Mediation and Arbitration Center;

• Consumer Conflict Arbitration Center of the District of Coimbra;

• Algarve Consumer Conflict Information, Mediation and Arbitration Center;

• Porto Consumer Information and Arbitration Center;

• National Center for Consumer Dispute Information and Arbitration;

• You can find more information at https://www.consumidor.gov.pt/

 

Mel Clinic informs that the competent alternative dispute resolution entity for its territory is the Consumer Conflict Arbitration Centre of Ave, Tâmega and Sousa, located at Rua Capitão Alfredo Guimarães, nº 1, 4800-019 Guimarães. Contact can be made by telephone at 253 422 410 , email info@ciab.pt, or through the website https://www.triave.pt/

 

Consumers can also use the European online dispute resolution platform, accessible at https://consumer-redress.ec.europa.eu/index_en , which allows them to submit complaints regarding contracts concluded electronically.

 

Mel Clinic is committed to cooperating in good faith in all mediation or arbitration processes that may be initiated, respecting the decisions issued by the competent authorities. This commitment reflects the clinic's dedication to ensuring transparency, quality, and trust in its relationship with all its clients and users.

 

If you have any questions or need further clarification, you can contact Mel Clinic directly by email at geral@melclinic.com or in person at the facilities indicated above.